Shipping policy

Shipping Policy

Last updated: 21 September 2026

Every Plumplo is made to order from the photo you upload. Nothing is made in advance, and nothing is held in stock.

Where we ship

We ship within Australia only. All prices are in Australian dollars and include GST.

If you're outside Australia, we're not set up to ship to you yet — but we'd like to hear from you. Email hello@plumplo.com and we'll let you know when that changes.

How your Plumplo reaches you

Your Plumplo is made to order by our manufacturing partner overseas, air-freighted to us in Melbourne, checked by us personally, and then posted to you within Australia.

That middle step matters to us. Every Plumplo passes through our hands before it reaches yours, so anything that isn't right is caught here rather than on your doorstep.

How long it takes

On Standard delivery, please allow approximately 3–4 weeks from the day you order to the day your Plumplo arrives. That covers making it, getting it to Melbourne, our own check, and domestic post to you.

This is an estimate based on how our orders move, not a guarantee. Peak periods — Christmas especially — run longer. If a particular order is going to take noticeably longer than expected, we'll email you rather than leave you wondering.

Shipping options and costs

Standard — $15. Approximately 3–4 weeks, as above.
Standard — free on orders over $100. Applied automatically at checkout. Same 3–4 week guidance.
Express — $30. Express upgrades both legs of the journey: expedited freight from our manufacturer to Melbourne, and express post from Melbourne to you. It is meaningfully faster than Standard.

We don't quote an Express delivery time. We haven't yet measured enough Express orders end to end to give you a number we'd stand behind, and we'd rather say nothing than guess. If you need your Plumplo by a particular date, email hello@plumplo.com before you order and we'll tell you honestly whether it's achievable.

Nothing extra to pay on delivery

Your Plumplo is posted to you from within Australia, and GST is already included in the price you paid. There are no customs charges, duties, import taxes or handling fees to pay when it arrives.

Tracking

Every order is posted with tracking. You'll get an email with your tracking number as soon as your Plumplo is dispatched from Melbourne. Tracking can take 24–48 hours to start updating after that email arrives — that's normal.

The earlier stages — production and the freight leg into Melbourne — aren't separately trackable. If you'd like to know where your order is before it's dispatched, just ask and we'll tell you.

Getting your address right

We post to the address you enter at checkout. Please check it — particularly unit and apartment numbers and your postcode.

If you spot a mistake, email us straight away. We can usually correct it before dispatch. Once a parcel has been posted we can't change the address, and a parcel returned to us because of an incorrect address will need postage paid again to resend.

Delayed or missing parcels

If your tracking hasn't updated for a while, contact us and we'll chase it with the carrier.

How we handle a parcel that's confirmed lost — including when we'll reprint and resend — is set out in our Refund & Returns Policy.

Damaged in transit

If your Plumplo arrives damaged, photograph the parcel and the pillow and email us within 30 days of delivery. We'll put it right — see our Refund & Returns Policy for how claims work.

Orders with more than one Plumplo

Orders containing more than one Plumplo are posted together once every item is made and checked. If you need them to arrive separately, please place separate orders.